What is your Return Policy?
Kegs R Us reserves the right to accept or decline a product return at any time.
Returned merchandise will be inspected and may be subject to a restocking fee.
Kegs R Us return conditions include, but are not limited to the following:
- The product must be returned in a new, re-saleable condition and must not be used or abused;
- The customer must pay the cost of the postage back to us;
- The customer accepts that the original cost of postage has been spent and is non-refundable as it is not recoverable;
- Returns cannot be accepted for consumables due to their inherent perishable nature. This includes, but is not limited to, kegs that cannot be resold upon being returned, including Kegs sold chilled.
An adult signature is required on deliveries. Due to liability reasons, Kegs R Us can only accept orders from adults.
Do you provide refunds?
Refunds or replacements will only be issued once goods have been returned and received by our warehouse and assessed to be non-repairable at Kegs R Us’s discretion. A restocking fee applies.
Please note, if you persist and use a perishable or item after the defect becomes apparent, you waive your rights under these terms and conditions and accept the items as they are. We cannot return for either refund or replacement of such items, including but not limited to hardware and consumables, such as kegs.